faq
Q. I have a message of “Connection Failure”. What seems to be the problem?
A. You may not be under good coverage. Please check your Signal Quality (CINR) & Signal Strength (RSSI). If these values are below standard then you are not getting best coverage.
A. You may not be under good coverage. Please check your Signal Quality (CINR) & Signal Strength (RSSI). If these values are below standard then you are not getting best coverage.
Q. I am getting “EAP/Authentication Failure” message. What should be the reason?
A. Please check your User ID, Password and PC date and time.
A. Please check your User ID, Password and PC date and time.
Q. Why am I getting “No Device/Device Unplugged” error?
A. Your modem hardware may not be installed properly. Please go to Hardware Profile>Uninstall previous WiMAX Hardware> Scan For new Hardware, windows should install the driver automatically. Otherwise hardware driver should be installed manually, please ask help for technical support.
A. Your modem hardware may not be installed properly. Please go to Hardware Profile>Uninstall previous WiMAX Hardware> Scan For new Hardware, windows should install the driver automatically. Otherwise hardware driver should be installed manually, please ask help for technical support.
Q. My Signal Quality (CINR) decreased suddenly. What should I do?
A. Your modem position may be changed on moved to a new location. Please put your modem in such a place where it gets the best signal. Don’t put the modem in place like under the table, behind any furniture or under some obstacles.
A. Your modem position may be changed on moved to a new location. Please put your modem in such a place where it gets the best signal. Don’t put the modem in place like under the table, behind any furniture or under some obstacles.
Q. Why am I not getting my desired speed?
A. It could be you are assigned in a wrong package. Please check the package from Billing.
Or, some hidden application/download may be running in your PC/Laptop. Please check for any hidden update/download like Antivirus, Windows Update etc is running or not.
Or, you may have poor Signal Quality (CINR). Please change your Modem for best signal quality.
A. It could be you are assigned in a wrong package. Please check the package from Billing.
Or, some hidden application/download may be running in your PC/Laptop. Please check for any hidden update/download like Antivirus, Windows Update etc is running or not.
Or, you may have poor Signal Quality (CINR). Please change your Modem for best signal quality.
Q. Why am I not able to send email from my email account?
A. Please check with the settings of your mail client for SMTP & POP and correct it accordingly. Please ask help for technical support.
A. Please check with the settings of your mail client for SMTP & POP and correct it accordingly. Please ask help for technical support.
Q. Why cannot I browse any website?
A. Please check for the latest version of you browser or check with other browser. Make sure your browser setting proxy is disabled and also windows firewall is disabled.
A. Please check for the latest version of you browser or check with other browser. Make sure your browser setting proxy is disabled and also windows firewall is disabled.
Q. Why it is showing No or Limited Connectivity when I try to connect internet?
A. You may be put manual IP address in your LAN. Please release the Manual IP and select "Obtain an IP address automatically" in your LAN setting.
A. You may be put manual IP address in your LAN. Please release the Manual IP and select "Obtain an IP address automatically" in your LAN setting.
কোন মন্তব্য নেই:
একটি মন্তব্য পোস্ট করুন